November 26, 2022

Due to a network failure of its electronic toll collection platform, San Miguel Corp. (SMC) on Thursday around 84,000 drivers affected by traffic jams to waive tolls on parts of their expressways.

In a media release, SMC Infrastructure said motorists along the South Luzon Expressway, Skyway, Naia Expressway and Star Tollway were experiencing heavy traffic due to a “temporary network outage in our electronic toll collection system.”

“Our IT teams traced the cause of the downtime to a disruption in our fiber optic network. We are still determining the cause of the damage, but there is evidence that a serious vehicle accident may have contributed to the situation,” the report said.

SMC deployed additional staff to assist motorists to relieve traffic congestion.

“We have also opened affected tollbooths and waived tolls. In total, this includes around 84,000 vehicles that passed the expressways on Thursday, November 17, from 6 a.m. to 2 p.m.,” the report says.

Drivers whose autosweep accounts were toll-deducted upon entry will receive electronic refunds, the company added.

“While the system was restored around 9 a.m., we decided to maintain the barriers at the toll booths to allow all affected motorists to drive through for free,” SMC said. “We apologize again for the inconvenience and ask our drivers for their understanding while we work to ensure we always deliver the same high levels of efficiency and reliability that they have come to expect from us.”

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